Shipping & Returns
SHIPPING POLICY
At Bibbly, we want your shopping experience to be simple and enjoyable from checkout to delivery. We carefully process orders and work with our shipping partners to help your favorite products reach you safely.
Order Processing: Orders are typically processed within 1 business day. Processing times may vary during holidays or periods of high demand.
Shipping Times: Estimated delivery times are provided at checkout or on the relevant product page, when available. Delivery times are estimates and may vary depending on your location, product availability, shipping carrier, and other factors.
Shipping Costs: Any applicable shipping fees will be displayed at checkout before you complete your purchase.
Order Tracking: When tracking is available, you will receive shipping information by email so you can follow your order's progress.
Delays and Delivery Issues: If your order is delayed or you experience a delivery problem, please contact us at bibbly.info@gmail.com. We'll do our best to assist you and provide an update.
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.
For questions about shipping, we're here to help!
RETURN & EXCHANGE POLICY
At Bibbly, your satisfaction matters to us. If something isn't quite right with your purchase, we're here to help you understand your options and find a solution.
Return Window: Please contact us within 7 calendar days of receiving your order to request a return. This policy is subject to applicable consumer protection laws.
Return Eligibility: To be eligible for a return, items should generally be unused, in their original condition, and returned with their original packaging, tags, and accessories, where applicable. Certain products may be subject to additional restrictions where permitted by law.
Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or different from what you ordered, please email bibbly.info@gmail.com with your order number, a description of the issue, and photos if possible. We'll review your request and work with you toward an appropriate resolution.
How to Request a Return: Before sending any item back, contact our customer care team at bibbly.info@gmail.com. We'll provide instructions and confirm the next steps. Please do not send items to an address until return instructions have been provided.
Return Shipping Costs: For eligible returns involving damaged, defective, or incorrect items, Bibbly will cover the applicable return shipping costs. For other returns, customers may be responsible for return shipping costs, where permitted by law.
Refunds: Once your return is approved and any required inspection is complete, we will initiate the applicable refund to your original payment method. Your financial institution may require additional time for the funds to appear in your account.
We want you to shop with confidence. If you have any questions about returns or exchanges, please contact us at bibbly.info@gmail.com.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.